Terms and Conditions

1.AGREEMENT BETWEEN USER AND FIND BUSINESS CLASS (abbreviated as FBC).

 

Thank you for visiting our travel agency's website, “findbusinessclass.com” (the "Site"). This Site is designed to help you gather information on travel destinations and services, book travel-related purchases, and engage with our team of travel experts. Throughout this Agreement, the terms "we," "us," and "our" refer to Find Business Class, a travel agency focused on creating unforgettable travel experiences for our customers. The term "you" refers to the individual visiting the Site and/or booking a reservation through our services.

 

By using our Site or engaging with our team, you agree to the terms and conditions set forth in this Agreement (the "Terms of Use" or "Agreement"). Please read this Agreement carefully, as it contains important information on your rights and responsibilities, including limitations of liability and dispute resolution procedures. You should also read our Privacy Policy, which governs the use of your personal information on this Site.

 

Find Business Class is owned and operated by Travel Business Group LLC, a limited liability company based in Dover, DE with the registered address at 8 The Green STE 4000 ADover, DE 19901, USA. This Agreement outlines the terms under which Travel Business Group LLC, acting as Find Business Class, provides payment processing services for travel-related goods and services purchased on this Site. These services are provided on behalf of our travel partners and suppliers.

 

We hope you enjoy your experience on our Site and look forward to helping you plan your next adventure! If you do not agree to these terms, please do not use our Site or engage with our team.

 

2.CONDITIONS OF USING THE WEBSITE. YOU HEREBY AFFIRM AND WARRANT THAT:

 

• You are over the age of 18;

• You have the legal capacity and authority to agree to these Terms of Use and to create a legally binding agreement;

• You will abide by all applicable laws and regulations when using this Website;

• You will only use the Website services for lawful purposes and in accordance with these Terms of Use;

• You will not use this Website services for any fraudulent or malicious activities;

• You will not use this Website to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

• You acknowledge that any information you provide to us is accurate, current and complete;

• We reserve the right to deny access to this Website and its services, at any time and for any reason, including but not limited to, breach of these Terms of Use, fraudulent or illegal activities, or for any other reason at our sole discretion.

 

3. PRICE MATCH GUARANTEE

 

To ensure that you've found a great deal when booking with FindBusinessClass, we offer a Price Match Guarantee. If you find a lower price (including taxes and fees) for the same flight itinerary on a Major OTA Competitor's site within 24 hours of booking, we'll refund the difference in price or cancel your booking with us for a full refund. However, the PMG has some exclusions, such as fares offered on membership program websites, corporate discounts and/or rates, group, charter, reward program, incentive, meeting, convention, or consolidator fares, and fares available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package, or "Web Only" fares are also excluded, as are "opaque" tickets or tickets issued under a "bidding" or "auction model", and fare errors. The same itinerary means that each and every element of each offer matches, including airline(s), flight number(s), itinerary, date(s), number of customers, and seat type. "Offered and available for booking" means that the itinerary you found can be booked and won't be subject to additional charges.

 

4.GENERAL RULES AND CONDITIONS

 

4.1 General Rules

 

By utilizing our website to book travel services, you give us permission to act on your behalf during the booking process with the Travel Supplier or Airline company you have selected. This includes the authorization for us to make payments for the products or services you have chosen in your name and on your behalf. Upon booking confirmation, we will issue the ticket and charge you accordingly, with the total amount clearly displayed beforehand.

 

It is your responsibility to provide us with accurate and complete information necessary for the booking process. If any information provided is inaccurate or payment is made using a third-party credit card, additional verification may be required.

Regarding bookings, it's important to note that consumer legislation states that tickets are not eligible for a "cooling-off period" or the right to withdraw from the purchase within 14 days.

 

It's important to understand that accessing our website or using our services does not grant you any intellectual property rights to them. Without clear written permission from us, you are strictly prohibited from copying, altering, transmitting, publishing or reproducing any part of our website. If you violate these terms, we may take legal action or other appropriate measures.

 

4.2 Conditions

 

1. Irregular operations (schedule changes and flight cancellations)

Please note that FindBusinessClass is not accountable for any changes or cancellations made by airlines. Flight schedules and itineraries are subject to modification, cancellation or rescheduling at the discretion of the airline. If any issues arise with the air tickets booked through our services, please notify us immediately. We assure you that we will take necessary actions to resolve the situation as quickly as possible.

 

It is your responsibility as a customer, to frequently check your email for any notifications regarding changes in your flight schedule and verify your flight information 72 hours and 24 hours prior to departure. It is important to provide us with a correct email address as we will use it to send your ticket confirmations and other important travel information. Please ensure that our emails are not being blocked by your internet service provider or directed to your spam folder. If you fail to use any reservation, all continuing and return flight reservations will be automatically canceled, and your tickets will be suspended. Tickets must be used in the order they were issued, and out-of-sequence usage is not permitted. We advise all passengers traveling on international flights to arrive at the airport at least 3 hours before departure time, even if they are traveling on a domestic flight to connect to their international flight.

 

2. Voluntary Exchanges, Cancellations and Refunds.

 

• Cancellation refers to the act of canceling a travel reservation or booking. This means that you inform the travel provider, such as an airline or hotel, that you no longer wish to use their services and that you want to cancel your reservation.

Refund, on the other hand, is the process of returning the money that you paid for a travel ticket or reservation. When you cancel a reservation, you may or may not be entitled to a refund, depending on the terms and conditions of your booking.

 

• Refund eligibility is based on the ticket policy. We will process the requested refund based on the cancellation circumstances only if the following conditions are met and agreed upon:

 

The passenger must cover all applicable penalties, which are calculated per ticket.

Cancellation must be requested at least 24 hours before departure.

There are no chargebacks initiated with the credit card company or any other ongoing disputes.

None of the conditions mentioned in "Restricted Refunds" (see below) apply to the booking.

Refunds are restricted by the following conditions:

 

• The ticket purchased is non-refundable.

• The passenger did not show up for the flight, did not board the plane after the check-in process, was denied boarding, or the tickets were suspended.

• The request for cancellation was initiated after the ticket validity expiration. Note: Refund requests for any unused ticket must be made within 12 months of the purchase date.

• The ticket was fully used.

• Changes to the flight were made directly with the airline company.

Refund costs and applicable fees for voluntary cancellation include:

 

Airline penalty for canceling and refunding the tickets.

Refund processing fee, which is our agency fee for handling the procedure. The refund processing fee will be waived only for customers who have purchased the FBC ticket protection only, please note that the airline/travel supplier fees will apply.

 

• Voluntary change. If you wish to change your itinerary voluntarily, you may do so at any time, regardless of the reason, as long as your trip is valid and has not been affected by a major schedule change or airline cancellation. To make the requested changes, you must comply with the exchange policy of the fare and meet the following requirements:

 

• All applicable penalties must be covered by the passenger, and are calculated per ticket.

• The changes should be requested at least 24 hours before departure.

• The desired dates have seats available.

• There are no ongoing disputes or chargeback processes with the credit card company.

• None of the restrictions listed below under "Restricted Changes" apply to your booking.

 

Restricted Changes:

 

• Your ticket is non-exchangeable.

• You did not board the flight or were denied boarding, or your tickets were suspended or taken under the airline's control.

• Your ticket has been fully used.

• You have made changes to your flight directly with the airline company.

• Your ticket balance is zero.

• You initiated the request after your ticket's validity expiration.

• You failed to inform us 24 hours prior to departure to cancel the seats

Please note that changes such as the change of passenger, departure or destination airport, country, or airline company are restricted.

 

3. No-Show tickets

 

A no-show at the airport refers to a situation where a passenger fails to show up for their scheduled flight and doesn't inform the airline, airport or travel agency in advance. This can result in the passenger being marked as a "no-show" and their seat on the flight being released for other passengers. No-Show tickets cannot be refunded, nor can they be exchanged. Unless the reservation is canceled and the trip rescheduled prior to the original departure date, the ticket is suspended and refunds are not possible.

 

D) Name changes and name corrections

 

Carriers have a policy against changing the name or correcting on a booking to a different person once the booking has been confirmed. Therefore, please ensure that all the details entered are accurate before finalizing your booking.

The change of the booking for another person is strictly prohibited.

• Name corrections within 24 hours of booking

 

If you notice a misspelling in your name and your ticket qualifies for the free 24-hour airline cancellation policy, we will make an attempt to correct the booking to match your travel documents. To do so, please send us a copy of your passport or other relevant travel documents as proof for the carrier.

 

The processing fee will apply in case of such a change if you have a ticket protection purchased with us the processing fee will be waived. Additionally, if the fare for the corrected booking has increased, customers will have to pay the fare difference.

 

• Requesting a name correction for bookings within 24 hours

 

To request a name correction, call your travel agent or the Customer support line within 24 hours from the moment of your tickets issuance.

Submit a copy of your passport

Receive a new itinerary quote in your inbox

Confirm the new itinerary and details

Receive a new ticket receipt and invoice within an hour of confirming the itinerary

 

• Name corrections after more than 24 hours since booking

 

If your booking is not covered by the 24-hour policy, we will contact the carrier to determine if a name change is possible and what procedures to follow for correcting the name on the booking. You must submit this request to FindBusinessClass no later than 36 hours before departure.

 

Please note that you must provide us with a copy of your passport or other relevant travel documents, which will serve as proof for the carrier.

 

Costs and applicable fees for bookings issued more than 24 hours ago

 

Name corrections, misspellings, or refunds are subject to the airline policy and cannot be guaranteed.

 

If the carrier allows a name correction, our processing fee per passenger will apply, in addition to any airline fees and possible differences in fares.

 

If a ticket protection was purchased, the processing fee will be waived.

Requesting a name correction for bookings issued more than 24 hours ago

 

To request a name correction, contact us

Provide a copy of your passport

Receive an email with instructions.

 

E) Denied Boarding.

 

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline (carrier shall insert either "of _ minutes prior to each flight segment" or "(which are available upon request from the air carrier)" here), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

Denied boarding due to other reasons such as lack of a travel document at the check in (health card, visa,transit visa or an expired passport etc.) you have to request from the airline to cancel the tickets 3 hours prior departure to avoid a no-show status, in most cases the coupons end up being suspended and the ticket as non-refundable and non-exchangeable since it’s the passengers responsibility to make sure that all the documents are in check.

 

F) BAGGAGE.

 

• Find out the baggage allowance for your trip

 

The Baggage Allowance is reflected during the booking process while searching for an option, on the order confirmation sent to your email, and on the electronic ticket.

 

Additionally, you may check the latest baggage allowance information directly with the airline to find the permitted amount, size, and weight for every type of item you would like to bring on the trip.

 

Baggage allowance for international trips

 

Some carriers offer lower fares that do not include luggage. Once you have selected your flight, carefully verify the baggage allowance for your trip. You may purchase the lowest fare with no baggage included and add it to your booking later, before the departure.

 

Baggage allowance for children and infants fare might differ

 

Because of a lower fare price, the baggage allowance for an infant/child ticket might differ from an adult’s fare.

 

Infants (under 23 months) not occupying a seat are not allowed for checked-in baggage and hand luggage on some highly discounted tickets

Children (2 – 11 years) are usually allowed the same baggage allowance as adults if the same fare class is paid

 

• Self baggage transfer

In most of the situations listed below, the connections are not covered by the carriers and you will have to recheck your bag:

• For individual tickets which were paid separately and you received 2 or more booking confirmations.

• When you have a stop at an intermediate point in one’s journey for more than 8 hours.

• Change of terminals that are not connected within large airports.

• Self-transfer during a layover, when you have to change the airport within the same trip and you might need to leave the transit zone going through customs or security again.

We recommend checking directly with the carrier the coverage of the connections as it depends on the fare, routing, and the airlines involved.

• Mishandled baggage assistance

We provide assistance in locating and retrieving any checked baggage that has been lost or misdirected by the airline for bookings that have activated FBC’s Ticket Protection plan.

After reporting the misdirected bag to the airline, contact us through Chat with the reference or tracking number, and the copy of the claim opened with the airline, within 24 hours of the arrival time of the flight on which the bag was lost.

• Special Baggage

The rules and fees for sports equipment, musical instruments, or baby equipment depend on each carrier and fare selected.

Once you receive the booking confirmation with the airline’s ticket and confirmation number, contact the operating carrier for accurate and up-to-date information.

• Self baggage transfer

In most of the situations listed below, the connections are not covered by the carriers and you will have to recheck your bag:

• For individual tickets which were paid separately and you received 2 or more booking confirmations.

• When you have a stop at an intermediate point in one’s journey for more than 8 hours.

• Change of terminals that are not connected within large airports.

• Self-transfer during a layover, when you have to change the airport within the same trip and you might need to leave the transit zone going through customs or security again.

We recommend checking directly with the carrier the coverage of the connections as it depends on the fare, routing, and the airlines involved.

• Dangerous Goods (Hazardous Materials).

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

 

• Excess valuation may be declared on certain types of articles.

Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).

 

SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carriers baggage liability to be at least $3,400.00 USD per passenger, or the amount currently mandated by 14 CFR 254.5.

 

G) Check-in Times.

 

The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

 

H) Frequent Traveler Points

 

Frequent Traveler Points. Frequent traveler awards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives may not apply to Find Business Class, or other travel services. Additionally, mileage accrual may not apply to all tickets. Please discuss this with your agent for more information.

 

I) Travel Destinations and Visa Requirements

 

Passengers must possess a valid Passport for all international flights, and it must be presented upon request. It is the passenger's responsibility to have all necessary travel documents at the time of check-in, including visas and health cards that may be required by some countries. Passengers should carefully review visa requirements for all stops, including transit visas, as some countries may have specific requirements. Schengen Entry visas may be necessary for passengers transiting or connecting between airports in the European Union - Schengen Zone. It is recommended to contact the embassy of the destination or transit country for up-to-date requirements. For one-way travel, some countries may have specific eligibility criteria, and it is the traveler's responsibility to ensure they meet those requirements. The U.S. State Department's Travel Advisory Section (phone line: 202-647-5225, official website: www.state.gov) provides information on visas, and non-U.S. passport holders should contact the embassies of their destination and transit countries for entrance requirements.

 

J) Ticket Delivery.

 

All the tickets sold by Find Business Class are electronic tickets (e-Tickets) and will be sent to the E-Mail address provided by you during the booking. Once your electronic tickets are issued, you will receive an EMail confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on.

 

5.LIMITATIONS OF LIABILITY.

 

The information on the website, including text, graphics, links, or any other material, is provided "as is" and "where available." FindBusinessClass provides no guarantee, express or implied, to you or any other person or entity about the accuracy, timeliness, completeness, merchantability, fitness for any particular purpose, or any other warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, regarding the website or any related materials, products, services, or information. We, our providers, or distributors shall not be liable, including but not limited to negligence, for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, arising from your access to, use of, or browsing on the website or downloading of any materials, data, text, images, video, audio, or other information from the website or associated with any E-Mail or links sent to you by FindBusinessClass. We, our providers, or distributors shall not be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the website or the services or materials on the website or the travel reservations booked through FindBusinessClass call center, even if advised of the possibility of such damages. Our aggregate liability or that of our providers or distributors shall not exceed the total charges set forth in the itinerary giving rise to any such liability. You must file any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from the website within sixty (60) days from the date such claim or action arose or accrued or purchase was completed. The above limitation or exclusion may not apply to you if the applicable law does not allow the limitation or exclusion of liability for incidental or consequential damages. You use the website at your own risk. We act as an intermediary or agent for providers of travel-related products and/or services and promote, sell, or accept reservations or bookings for such products and/or services, such as air transportation, hotel accommodations, meals, travel insurance, etc. We are in no way liable for the products and services provided by such providers. The carriers, hotels, and other suppliers providing travel or other services on this website are independent contractors and not our agents or employees or affiliates. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, nor for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our direct control, and we have no responsibility for any additional expense, omissions, delays, re-routing, or acts of any government or authority.

 

The limitation of liability reflects the allocation of risk between you and FindBusinessClass. The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions insure to the benefit of FindBusinessClass, its affiliates, and the suppliers of travel products and services purchased through the website.

 

6. PAYMENT

 

FindBusinessClass takes great care to ensure the safety and security of credit card payments. We accept major credit cards such as Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized when you or someone acting on your behalf accepts the Terms & Conditions and continues with the purchase. To ensure the validity of the transaction, all credit cards must have a verifiable billing address in the US, Canada, UK, or other approved countries. For transactions deemed high risk, we may contact you or your bank before processing. Fraudulent transactions are reported to relevant authorities. Phone transactions are recorded for evidence in case of any disputes. Please note that submitting your credit card information does not guarantee ticketing, as bookings and fares are only guaranteed once they are ticketed by the supplier.

 

It is important to be aware that some banks and credit card companies may charge fees for international transactions, such as conversion fees and foreign transaction fees. Your bank may convert the payment amount to your local currency and charge a fee, and this may result in a different amount being displayed on your credit or bank statement than the amount shown on the billing summary page. Booking international travel may also be considered an international transaction by your bank, and foreign transaction fees may apply if your credit card was issued outside of the United States. Find Business Class may pass your payment on to an international travel supplier, and the exchange rate and fees are determined solely by your bank on the day of the transaction. If you have any questions or concerns about these fees or the exchange rate, please contact your bank directly.

 

7. Disputes and resolutions

 

Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, you agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us by contacting FindBusinessClass Customer Support at +1 (833) 340-7171 or info@findbusinessclass.com so that we have an opportunity to try to address your concerns. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court.

We require that disputes arising from the use of our website or related to this agreement be resolved through compulsory arbitration by the US Arbitration Association, with the exception that you may choose to apply to a competent territorial court. However, if you choose to do so, you waive your right to address the US Arbitration Association. By accessing our website or using our services, you agree to these dispute resolution procedures. This agreement and any dispute with our company will be governed by the laws of the state of Virginia, with the exception that the Federal Arbitration Act will govern the arbitration agreement. If you do not wish to arbitrate, you may decline by submitting an arbitration opt-out letter to our email within 30 days of accepting these Terms.

 

By using our website or requesting our services, you agree to our Terms and Conditions. We are not responsible if you have not read and understood all the terms in this agreement.

 

FindBusinessClass provides payment processing services for goods and/or services purchased on this website on behalf of airlines, depending on the payment method used and the type of services and goods.

 

We strive for customer satisfaction and will try to resolve any conflict or complaint as soon as possible. You agree to contact our customer support or submit a claim through an online form to resolve any dispute or issue related to our website, customer service, products or services.

 

If you have a question about a charge on your credit card statement, we encourage you to contact FindBusinessClass before disputing the charge with your credit card company. We reserve the right to cancel any travel reservation in the event of a chargeback related to that reservation.

 

By making a reservation with a Supplier using our service, you agree to their relevant cancellation policy, which is made available on our website (also see these Terms of Use). Some rates or special offers may not be eligible for cancellation or change. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims in certain scenarios, including non-cancellable reservations where a refund cannot be provided, failure to cancel in advance or not showing up for a scheduled flight, non-compliance with our cancellation and refund policies, charges authorized by third parties, the Supplier's failure to deliver as described, or the cardholder's decision not to use services due to COVID-19 concerns or travel restrictions. Chargebacks resulting from force majeure or circumstances beyond our control will also not be accepted. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims, in any of below mentioned scenarios, but not limited to:

 

• Chargebacks resulting from non-cancellable reservations in the event that FindBusinessClass or the Supplier cannot provide a refund, whether or not the reservation is used.

• Chargebacks resulting from cardholder decision to not use a service made available by a Supplier and did not have the right to a refund (e.g., cardholder did not show up for a scheduled flight, and did not cancel in advance).

• Chargebacks arising from the non-compliance with the FindBusinessClass Terms and Conditions and policies regarding the cancellation, the refund.

• Chargebacks resulting from charges authorized by family, friends, associates, or other third parties with direct access to You, the User’s, credit card.

• Chargebacks arising from the Supplier’s failure to deliver a product or service in a manner that’s consistent with the Supplier’s product description.

• Chargebacks resulting from the cardholder’s decline to use the available services due to concerns related to COVID-19 or of travel restrictions on the cardholder.

• Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the FindBusinessClass Suppliers, Services Providers) that are beyond the control of FindBusinessClass.com or its affiliates.

 

8.INDEMNIFICATION

 

You agree to protect and indemnify Find Business Class, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

 

• you or on your behalf in excess of the liability described above;

• by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Website;

• your violation of any law or the rights of a third party;

• or your use of the Website.

 

9. NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE:

 

This notice informs you that your contract of carriage by air with the carrier, whether international, domestic, or a domestic portion of an international journey, is subject to the carrier's individual terms and conditions ("Conditions"), related rules, regulations and policies ("Regulations"), any applicable tariffs, and any notice or receipt of the carrier. If your carriage involves more than one carrier, each carrier may have different Conditions, Regulations and applicable tariffs that will apply to your contract of carriage. This notice incorporates by reference the Conditions, Regulations, and applicable tariffs of each carrier, into your contract of carriage.

 

The Conditions may cover a variety of subjects including but not limited to: limits on the carrier's liability for bodily injury or death of passengers; limitations on the carrier's liability for loss, damage, or delay of goods and baggage, including fragile or perishable items; rules for declaring a higher value for baggage and any associated supplementary fees; application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants, and representatives, including those providing equipment or services to the carrier; claims restrictions, including time limits for filing claims against the carrier; rules regarding reconfirmations, reservations, check-in times, the use, duration, and validity of air transportation services, and the carrier's right to refuse carriage; the carrier's rights and limitations regarding delay or failure to perform a service, schedule changes, substitution of alternative carriers or aircraft, re-routing, and, where required by law, the carrier's obligation to notify passengers of the operating carrier or substituted aircraft; and the carrier's rights to refuse carriage to passengers who fail to comply with applicable laws or present all necessary travel documents.

 

You may obtain additional information about your contract of carriage, including how to request a copy, from places where transportation on the carrier is sold or the carrier's website. If required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices and request a free copy by mail or other delivery service from each carrier.

 

If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it acts only as an agent for the other carrier.

 

Please note that you will be unable to travel if you do not have all necessary travel documents, such as a passport and visa.

 

Governments may require carriers to provide information on or permit access to passenger data.

 

10. POLICIES REGARDING TICKETING

 

After completing your booking with a travel agent, you will receive an email order confirmation from FindBusinessClass at the email address you provided. This email serves as proof that you have successfully made a reservation with FindBusinessClass, and it includes your Passenger(s) details, Itinerary Details, and Summary of Charges.

Please note that the order confirmation is not the electronic ticket itself. Once your reservation is verified and ticketed, a separate email with an e-ticket will follow.

 

The Terms of your reservation, including price, availability, dates of travel, etc. are not guaranteed until the booking is ticketed and may be subject to changes due to various reasons.

 

The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions. Some airlines may allow free cancellations within 24 hours after ticket issuance, but this possibility is limited for specific airfares and ticket types. If you wish to cancel your reservation, please contact our Customer Care representatives and request the cancelation policy of your ticket.

 

Changes to name details are restricted by many airlines, and in case any change is required, the customer must be aware that modifications are applied only in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

 

If you need to make any changes and/or modifications to your original booking (cancelation or modification) due to force majeure circumstances, our processing fees will apply in addition to the terms and conditions of the airline company.

If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of the airline company, our standard processing fees will apply.

 

The refundable amount will be credited back to the original source of payment, but please be advised that the return period depends on your bank policy.

 

If you have booked any products or services, including flights, but do not check-in (no show) or do not avail yourself of the purchased products or services, you will not be entitled to any refund. However, you may be entitled to a tax refund as you have already paid for your flight. This provision is subject to relevant airline policy.

 

11.SUPPLIERS: RULES AND RESTRICTIONS

 

The terms and conditions set forth in this agreement extend to all services provided by our company, including the services you conclude through us from our partners.

 

Under these conditions, our company will urge you to study in detail all the ones indicated in this agreement, so that there will still be no differences between the company and customers.

 

Since you contract any of our company's or of our partners' services through our company, you automatically agree to all fees charged for the contracted services, including those additional that companies may require. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by FBC for your booking.

 

We urge you to understand that any breach of the rules and restrictions of the providers of such providers may result in the cancelation of your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations, and/or the debit. of your account for any costs, we incur as a result of such an infringement.

 

11. TICKET PROTECTION TERMS AND CONDITIONS

 

• FindBusinessClass Ticket Protection (“Ticket Protection”) - Ticket Protection is a product exclusively by FBC it comes as an additional charge/service to an existing one, which provides a less restrictive fare that allows refunds and exchanges due to medical reasons as detailed below. Ticket Protection is NOT an insurance policy. Travel insurance is available per customer’s request.

 

• FindBusinessClass Ticket Protection provides travelers with the option to exchange partially used tickets free of charge if they are hospitalized at the time of scheduled return. To be eligible, the traveler must provide a verifiable hospitalization certificate to FBC and cancel their reservation before the scheduled return. Additionally, travelers who are unable to take their trip for any reason can have their exchange fees waived, with the exception of airline penalties and fare differences that may apply depending on the fare restrictions.

 

• FindBusinessClass Ticket Protection is fully refundable within 24 hours of purchase, but becomes non-refundable after that time. However, customers can reactivate this service at a discounted price by consulting with their travel advisor with the condition that an exchange/refund or any type of change was requested before buying this product.

• If one change is made to the ticket, FindBusinessClass Ticket Protection is considered used.

• If a traveler misses a departure due to inclement weather or carrier-caused delays, FindBusinessClass will exchange their ticket free of charge, provided that seats are available in the same booking code.

 

• FindBusinessClass Ticket Protection is an upgrade to a less restrictive fare that allows for refunds and exchanges due to medical reasons, among other services. It is not an insurance policy, but travel insurance can be obtained through different providers upon request.

 

• When exchanging tickets under FindBusinessClass Ticket Protection, the cost is based on the price of the new ticket. If the cost of the new ticket is higher than the original ticket, the traveler must cover the difference.

• FindBusinessClass Ticket Protection also covers mishandled baggage by airlines or airport employees. Under the following conditions- If a traveler's checked baggage is not returned within 120 hours of their flight's arrival time, FindBusinessClass will pay $1000 for each undelivered bag. To be eligible, travelers must file a claim with the airline before reporting the mishandled bag to FindBusinessClass, and report the mishandled baggage to FindBusinessClass Customer Support within 24 hours of their flight's arrival time. This coverage applies only to checked baggage and is limited to two bags per person. Theft, missing items, and damage to baggage are not covered. If the wrong bag is delivered, the traveler must provide proof of the delivery receipt to show that the wrong bag has been delivered, and FindBusinessClass will have an additional 72 hours to locate the correct bag. If incorrect information is provided when filing a mishandled baggage report, FindBusinessClass will request the correct information via email and payment will not be made if there is no reply within 12 hours. Finally, if a delivery address was not provided to the airline when filing a lost baggage claim, FindBusinessClass will close the case once the bag arrives at the designated airport.

 

12. COVID-19 WAIVER OF LIABILITY

 

By signing agreeing with the terms and conditions, you acknowledge that you have chosen to travel voluntarily, fully aware of the current travel recommendations and restrictions related to COVID-19. We shall not be held responsible or liable for any health hazards, including pandemics or other illnesses, nor for any unsafe conditions during your travels or at your destination. We do not have any special knowledge of potential dangers that you may encounter while traveling, but we recommend that you visit the State Department travel website and the Centers for Disease Control website for information related to health and safety risks in your destination country. We do not assume any responsibility for COVID-19-related requirements imposed by travel suppliers or governments, such as health affidavit forms, health screenings, face coverings, or quarantines. You should refer to IATA's website for the latest COVID-19 government travel regulations and the supplier's home page for the latest travel supplier requirements.

 

We are not liable for any acts or omissions of travel suppliers, including their failure to adhere to their schedules, provide services or refunds, financial default, or failure to honor future trip credits. We do not have any special knowledge regarding the financial condition of the suppliers, and we are not responsible for any recommendation of a trip credit in lieu of a refund. If you need assistance obtaining a refund or rebooking trips, we may offer these services for a non-refundable fee. You agree to hold us harmless for your decision not to purchase travel insurance or for any denial of claim by the travel insurer, including those related to COVID-19 or any other claim under the policy.

 

By signing this agreement, you assume all risks and dangers associated with COVID-19 and other hazards related to travel, and you agree to release, discharge, and hold us, our agents, employees, officers, directors, associates, affiliated companies, guides, group leaders, and subcontractors harmless against any and all liability, actions, causes of actions, suits, claims, and demands of any kind whatsoever that you have now or that may arise in the future in connection with these risks and dangers.